How do I request a refund?

You can request a refund using an instant online form, either in the app or on the website.

In the app

You can open it in the app by tapping the Refund button on the ‘Ticket details’ screen.

Screenshot showing where the Refund button is.
Where to find the Refund button.

On the website

You can also open it by visiting

If you’re requesting a refund via the website, you’ll need your booking reference and your email address to hand.

Updated on 21 September 2023
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