How do I collect paper tickets?

To collect paper tickets, you will need your booking reference and the card you used to purchase the tickets. With them, you can go to a ticket machine, at any station with ticket machines, and collect your tickets.

Here are the main steps for using the machines; they may differ slightly between different stations:

  • Tap “Collect tickets” on the machine.
  • Insert the card that you used to pay for the tickets. The machine will not charge you.
  • Enter your booking reference number.
  • Wait for the tickets to be printed and then collect them.
Updated on 14 December 2022
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