To collect paper tickets, you will need your booking reference and the card you used to purchase the tickets. With them, you can go to a ticket machine, at any station with ticket machines, and collect your tickets.
Here are the main steps for using the machines; they may differ slightly between different stations:
- Tap “Collect tickets” on the machine.
- Insert the card that you used to pay for the tickets. The machine will not charge you.
- Enter your booking reference number.
- Wait for the tickets to be printed and then collect them.
