What’s the difference between Customer Support and App Support?

Our Customer Support team handle all ticket and booking queries; meanwhile, we, the App Support team, are here for help using the app, feature requests and bug reports.

There are separate teams for each because our Customer Support team are specialists in all things train tickets, and handle customer data, while we, the App Support team, are experts in how the app works and very interested in feature requests and bug reports, because we’re also the developers.

To get in touch with either team, please visit the Contact page.

Updated on 14 December 2022
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